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Free shipping for peninsular Malaysia and Sabah Sarawak with minimum orders of RM100.00
FAQ

 

Q. What are the payment methods available?
Otter Kids offers various kind of Payment Methods as shown below :-
1. Via SenangPay (Visa or Mastercard / FPX Internet Banking) / Credit Card

Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

 


2. Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 5583 - 1442 - 9603
Account Name : Otter Kids Apparel

Bank : CIMB Bank 
Bank Account : 8603 - 114 - 024
Account Name : Otter Kids Apparel

 

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :


You may scan/ Screenshot and email us the above info to Email Address : otterkidsapparel@gmail.com  or Whatsapp it to our Hotline No : 014- 5161 560

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at otterkidsapparel@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit MYR OR US Dollar Rate USD

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 3 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to otterkidsapparel@gmail.com for us to clear your doubts.