The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Otter Kids will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
Please return your purchase to the following address:
Otter Kids Apparel
C-15-03, Lakeview Apartment, Taman Jasa Perwira, Off Jalan Sungai Tua 9 1/2, 68100 Batu Caves Selangor
Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any delivery return request that falls outside of our stated policy will not be entertained.
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Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or return
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Item return must reach our premises within a week from date of informing us
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Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
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Customers are required to e-mail us the Return Details as below :
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Return Details |
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Email: |
(e.g. abc@gmail.com) |
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Sales Order Number : |
(the order number for the item that you want to send back) |
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Reason: |
(e.g. stain item/button missing) |
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Tracking Number: |
(your courier company tracking number) |
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Replacement Item: |
(tell us the item that you want to replace e.g. PL033) |
Important Notes
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The return and replacement shipping fee will be borne by Us provided the return and replacement is due to Damage or Stained item
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Any exchange of item is subject to the same design and color only
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If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
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If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s prepaid account for future purchase. No monetary refund is allowed
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We reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy
Returnable/Exchangeable Section
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Items that are terribly damage or stained
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If the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer
Non-Returnable/Non-Exchangeable Section
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Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
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Item design is slightly different from the picture displayed (e.g. button or pocket)
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Return or exchange is not allowed if size measurement differs about 1-3cm
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Sales items is not returnable unless it is a damage item
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Please take note that all meassurement , colour shown are for reference purposes only, some time it might be slightly different in 1-3cm, and the colour shown on different type of monitors may have slightly different. If you are very particular on this you may choose not to order from us to avoid further dispute and arguement.
Please contact us at otterkidsapparel@gmail.com or 014 - 5161 560 if you have any questions or doubts.