The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Otter Kids will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 days after the confirmation.
Please return your purchase to the following address:
Otter Kids Apparel
C-15-03, Lakeview Apartment, Taman Jasa Perwira, Off Jalan Sungai Tua 9 1/2, 68100 Batu Caves Selangor
Please contact us at firstname.lastname@example.org or 014 - 5161 560 if you have any questions or doubts.