UNDERSTANDING DROPSHIPPING

Drop shipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party (otterkids.com.my) and has it shipped directly to the customer. As a result, the merchant never sees or handles the product.

What you can expect from Otterkids?

1. Packing Slips

We packed every items in a properly manner and in a nice wrapping so that your customer will received the items happily. A HAPPY CUSTOMER IS A HAPPY US!

2. Service & supports

If something goes wrong and your customer's order gets damaged or broken, let us know and we will try to solve the issue as soon as possible or in a worst case a refund or replacement. We support our dropshippers from beginning to end. WE WANT YOU TO BE HAPPY WITH US!

3. Faster shipping

We ship all orders in a weekdays basis Monday - Friday exclude Weekends and Public Holiday. 

4. HQ & dropshippers sell the same price 

All dropshipper sell the same item in same retail price with HQ. Thus no price war between HQ and dropshipper. We know it is better like this . This mean dropshipper deserve more lower price than a market price. Hooray!

Do Supplier provide customer service and/or talk with my customers?

No. As the retailer, you’re 100% responsible for dealing with customers. You’ll need to build and market your website, handle customers support issues, solve problems and deal with any issues that arise. You’ll act as the intermediary between your supplier (otter kids) and your customer.

How long can my customer receive the order from Otter Kids?

Once the payment of the dropship order has been confirmed, We will ship the order out within 24hrs hours and update you the tracking number. But the Time to destination is depended on the shipping method you choose.